FAQ
The questions buyers ask,answered in public.
15 answers on the Founding Pilot, integration, IT review, hardware, worker privacy, and who we are. If yours is not here, ask us and we will answer it straight.
Pilot
What does the Founding Pilot cost and what is included?
$9,999 flat for 90 days, fully creditable to your first rollout contract. It includes two to three Vuzix LX1 units on loan, connector configuration for your warehouse system, founder level support throughout, and a performance report at the end that is yours either way.
How long until workers are productive?
Our target is under one hour to the Developing tier, and every pilot measures it rather than assuming it.
The target comes from published research, not from our own numbers. Epe et al. 2024, independent peer reviewed research, measured guided picking at a European logistics provider with generic pick by vision, not APXR Pick. We report what your site actually does in the pilot report.
What is a seat, and do I pay per worker or per device?
A seat is one active licensed user. Devices are separate and are typically shared across shifts, so a 200 worker site running three shifts does not need 200 pairs of glasses. When a worker leaves, the seat is reassigned to the replacement at no charge.
What does it cost after the pilot?
$75 per user per month, and $65 per user per month for 201+ seats, plus a one time activation fee per site.
Integration
Which warehouse systems do you support?
SAP classic WM and SAP EWM first, both with native bidirectional integration. That is where our depth is and where a connector is fastest to stand up.
Other warehouse systems are admitted to the Founding Pilot when a connector fits inside the 90 day window. If you run something else, ask us and we will tell you straight whether it fits.
Do we need to change our WMS?
No. The copilot sits on the system you run today. If you are mid migration from classic WM to EWM, it runs on what you have now and survives the migration.
How does IT review work?
Connecting to a live warehouse system triggers a security review, typically four to ten weeks. We ship an IT prerequisites pack at signature so that review starts on day one, and pilots begin in read only shadow mode, which needs minimal access while workers experience the product. The review runs in parallel rather than ahead of everything else.
How long does deployment take?
Connector configuration typically runs in days. The pacing item is your IT review, which is why shadow mode exists.
Hardware
Which glasses does it run on?
Three vendors. Vuzix is the primary, with the LX1 and the M400. RealWear covers the Navigator and the ARC. Android tablets and handhelds are the fallback for any worker who should not wear glasses. The same copilot runs on all of them.
What happens in WiFi dead zones?
Picking continues from the cached queue, verification runs on the device, and confirmations sync back when coverage returns. The write back is idempotent, so a replayed confirmation cannot be recorded twice.
What about comfort, batteries, and sharing devices across shifts?
The research is blunt about first generation AR picking: ergonomics was the top adoption barrier, driven by tethered battery packs, one sided weight, and eye strain, with 77.6% overall acceptance. Our hardware choices answer that record directly. The Vuzix LX1 is a lightweight monocular device purpose built for full shift picking with no tethered pack. Devices get per worker fit adjustment and are cleaned between shifts, and the Android tablet fallback exists for any worker who should not wear glasses. Worker acceptance is measured in every pilot and reported with the results.
Workers and privacy
Is worker data used for surveillance?
No. There is no facial recognition and no individual shaming by design. The copilot adapts to each worker's pace and supervisors see operational metrics, but analytics are aggregate first.
What languages does the copilot speak?
English and Spanish at launch, chosen per worker. Warehouse data such as bin labels stays in its source language to match the shelf.
Company
Is APXR SOC 2 certified?
Not yet. SOC 2 readiness is underway and the controls are documented for your IT review. We say readiness rather than certified because that is what is true today.
Who is APXR?
An Orlando company, founder built, with three co founders. We are members of the UCF Business Incubation Program and Embarc Collective, and part of NVIDIA Inception.
Founding Pilot
$9,999. Ninety days. Your data decides.
Three founding pilot slots. We bring the glasses, configure the SAP connector, and run baseline versus APXR measurement with success criteria agreed before signature. The fee is fully creditable to your first rollout contract. If the numbers do not convince your team, you keep the report and walk away.
Prefer email? felipe@apxr.com
- Glasses loaned at no charge
- SAP connector configured for your landscape, WM or EWM
- Read only shadow mode start, IT friendly
- Founder level support throughout
- Measured performance report, yours either way